FAQ

1. What types of trading accounts does AFG Securities offer?
Tiger Faith Securities offers Cash Securities trading account and Margin Securities account. Client can open an individual account, joint account or corporate account.

2. What documents are needed to open an individual/joint account
a) Identity document e.g. HKID Card/Passport of the Account Holder(s)
b) Residential Address Proof of the Account Holder(s) e.g. bank statement or utility bill issued within the past 3 months

3. How long does it take to open a trading account?
The process usually will be completed within 2-3 working days after we have received all relevant documents with proper signatures.

4. Are there any charges for opening a trading account?
No. There is no account opening fee.

5. How to deposit fund into Tiger Faith Securities account?
a) Deposit cheque or transfer fund into the following bank account

Account Number
Bank	Currency	Bank Account Number
Bank of China (Hong Kong)	HKD	012-884-2-003240-6

Recipient: Cheque or cashier order should be made payable to 「TIGER FAITH SECURITIES LIMITED」or「駿達證券有限公司」。
Confirm Payment: Client must e-mail (info@tigerfaith.com.hk), fax (852) 2117 3315, mail or in person, provide the bank-in slip to Tiger Faith Securities; if the deposit is done through internet banking service, client must e-mail the transfer confirmation screen to Tiger Faith Securities.
Note: Client must state to the bank teller your Tiger Faith Securities account no. as Reference Code, all the deposits on or after 3p.m. will be updated in Tiger Faith Securities account in next trading day.
b) Deposit cheque or cashier order at Tiger Faith Securities Limited

6. When is the cutoff time of cheque deposit?
The cutoff time of cheque deposit is 3p.m. Cheque deposited thereafter will be processed on the next trading day.
Cheque deposited on Saturday will also be processed on the next trading day.

7. How to withdraw fund? When is the cutoff time for fund withdrawal?
Client can request fund withdrawal through Tiger Faith Securities Web, Tiger Faith Securities Web Mobile
Withdrawal request made before 12p.m. on any business day will receive the amount deposited by crossed cheque to the registered bank account in the afternoon on the same business day.
Withdrawal request made after 12p.m. on any business day or non-business day will receive the amount deposited by crossed cheque to the registered bank account in the afternoon on the next business day.

8. Do I need deposit fund before buying securities?
All clients must deposit sufficient payments by cheque, cash, cashier order or bank transfer before buying securities.

9. How to handle if I can't receive a Tiger Faith Securities e-Statement?
If the clients fail to receive an e-mail from Tiger Faith Securities, you can try to find the spam folder in your e-mail address.
Many email management software and online emails will filter emails, and emails from new sources will be treated as spam. Clients must set tigerfaith.com.hk as a trusted source, otherwise you will need to retrieve the e-Statement in the spam folder.
If the clients still fail to receive the e-Statement, please contact Customer Service.

10. How the Tiger Faith Securities to handle if the funding of the settlement account to settle a "Market Order" is insufficient due to volatile market movement?
Tiger Faith Securities may in its absolute discretion execute the purchase order in whole or in part. Customers must settle any resulting overdraft in the settlement account before T+2 days. Tiger Faith Securities reserves the right to sell the related securities at any time to setoff the overdraft without prior notice to the customers.